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15-12-2020 03:17 PM
I recently joined EE through the voucher code link to receive £90 in Amazon vouchers. Unfortunately after three phone calls and two complaint messages, I've had no response or interest show in my issue. I wanted to use the amazon vouchers to buy christmas presents but I'm still waiting on them. To top this off, I have had such poor signal since receiving the Sim card even though the coverage checker says that there should be no problems. I called a competitor network provider who has offered me a great deal and I am very much swayed on switching after only 2 months of being with EE. Even then, when calling, I have waited for over an hour to get through to an agent and had no luck.
Will I ever be helped?
15-12-2020 03:33 PM
@alihaidarmiah wrote:
To top this off, I have had such poor signal since receiving the Sim card even though the coverage checker says that there should be no problems.
Is your EE SIM a PAYG SIM or a pay-monthly one? There are circumstances where it can make a difference.
Do other EE users in your same location have problems?
15-12-2020 03:48 PM
15-12-2020 03:49 PM
It is a pay monthly one, I’m not too sure whether anyone else has problems I don’t know many people in my area.
15-12-2020 03:51 PM
Do you experience these problems indoors, outdoors or both?
Have you checked your area for reported issues on the coverage & status checker ? Use the "I have a problem" option.
15-12-2020 04:01 PM
Yes and it always says that there are no problems.
15-12-2020 06:01 PM
Welcome to the community.
Sorry to hear that you're having some problems with your service. Could you please report a problem on the coverage & status checker that @bristolian posted please?
That way, our network team will investigate it.
Chris
15-12-2020 10:10 PM
I’ve already reported it! you think I’ll ever get these Amazon vouchers?