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obtaining a PAC number

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andy84
Explorer

‎15-07-2020 03:27 PM

i want to keep my number and obtain a PAC number to stay with EE the sim i have at the moment is very old and not compatible with the phone i intend getting. how best to do this 

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Schockwave
Community Hero
Community Hero

‎15-07-2020 03:42 PM

Hello @andy84 ,

 

Welcome to the community,

 

You do not need to get a PAC code to get a new SIM card, you just need to apply for a new SIM card as yours does not fit the phone. 

 

Porting and getting a PAC code is only done when changing network. 

 

You can get a replacement SIM card here:

 

https://myaccount.ee.co.uk/order-sim/

 

You can also go into an EE store if there is one near you open.

 

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
Community Hero
Community Hero

‎15-07-2020 03:42 PM

Hello @andy84 ,

 

Welcome to the community,

 

You do not need to get a PAC code to get a new SIM card, you just need to apply for a new SIM card as yours does not fit the phone. 

 

Porting and getting a PAC code is only done when changing network. 

 

You can get a replacement SIM card here:

 

https://myaccount.ee.co.uk/order-sim/

 

You can also go into an EE store if there is one near you open.

 

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.