not received new SIM

[Marko_1974]

I added a PAYG sim to my account but did not recevie the new sim I was told I would have to get to then have the PAYG number moved onto the account via the new SIM?

[Leanne_T]

Hi @Marko_1974

Thanks for coming to the community.

Was this a replacement SIM card?

How long ago did you order the SIM?

Thanks 🙂

Leanne.

[Marko_1974]

Hi ordered over a week ago and told the sim must be replaced but has not
been received



xxxx xxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Jon_K]

Hi @Marko_1974.

Are you able to get in touch with our Customer Care team?

They will be able to check your account and see if a SIM card has been sent to you.

Jon