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not received new 5g sim yet

fattyjr81
Visitor

‎15-01-2021 05:22 PM

My old contract ended and signed up to a new 120gb for £20 sim only contract but haven't received my new sim yet.

 

Seems really difficult to get any information online as what to do and as far as I am concerned, if this is the new level of customer service, you can shove your new contract right up your Harris.

0 Helpful
2 REPLIES 2
X_beffaniie10
Explorer

‎15-01-2021 05:36 PM

I’ve brought that exact same sim as yourself on Monday and I’m still waiting for mine, I’m in the same boat can’t find any useful info at all 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎15-01-2021 05:54 PM

There's no such thing as a "5G SIM" or a "4G SIM", but an EE SIM.

 

EE have 5G-compatible plans, but that's not to say you need a particular SIM to change to one of those plans - an existing SIM is perfectly suitable.

 

Are you saying you've signed upto a new plan with a new number, and not received the order?