no order confirmation

[tasha8576]

hello i did a early upgrade to the iphone 12 pro gold and also added a extra sim only plan but i have not had no email confirmation about any order.money already come out of my bank. 

[Northerner]

Hi @tasha8576 

Have you checked your junk mail/spam folder? 

When did you order?

Thanks

[tasha8576]

hi yes ive checked all spam/junk folders. only over a week ago so not actually expecting the items to arrive yet, but would like a copy of the order confirmation.

thanks

[jane12345]

hi live chat is now working if u want to try them instead of waiting a long time to phone them hope you get it sorted out 

[tasha8576]

ive just been on live chat. items arnt due to be delivered so not sure why they said they would be here today when i spoke with them last night.

[tasha8576]

also saying that due to security they cant send me any confirmation email

[James_B]

Hi @tasha8576,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James

[tasha8576]

gold 128gb

[James_B]

Hi @tasha8576,

That model is on back order at the moment so there may not be any tracking information available at the moment.

Our Customer Care Team will be able to provide you with an order number for future reference if you ask.

Thanks

James

[tasha8576]

do you know roughly how long i will be looking at waiting. i was told 14 days when i ordered