new order not showing up

[Couchpotato366]

So I just applied for a new upgrade with a cancellation of my old contract. I have received an email to say they have got my order but no money has moved from my bank and there is no order information. Is this normal?

[Leanne_T · Accepted solution]

Hi there @Couchpotato366

Welcome to the community.

When did you place the order?

Could you let me know what device you ordered, including the size and colour?

Speak soon 🙂

Leanne.