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myee app no longer compatible with my device

minrich
Visitor

‎12-09-2021 12:36 PM

My Moto 4g LTE running android 4.4.4 insists that I upgrade the App, but it won't.

When did you stop supporting my phone?

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎12-09-2021 12:43 PM

Hi @minrich 

 

Android 4.4 is coming on for 8-9 years old, and it shouldn't be a huge surprise that some current apps won't support it.

 

Have you considered changing to a more current phone that's able to run one of the more recent Android releases? If the EE app has stopped working, there's a good chance it won't be the only one. I think that's the oldest release still supported by WhatsApp, for example.

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Northerner
EE Community Star
EE Community Star

‎12-09-2021 12:50 PM

Hi @minrich 

 

You will need to use the website going forward or update your device as @bristolian  has said. 

 

Thanks



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