My Samsung A51 is constantly rebooting. Even if I manage to switch it off myself

ShelleyPru
Explorer

my Samsung A51 is constantly rebooting itself. I went to the EE shop and we thought he had solved the issue but typically on the way home it started again. Does anyone know how to rectify this?

1 SOLUTION

Accepted Solutions

I think I've found the problem. Samsung Health seemed to be updating all the the time. I switched it off and my phone is fine.......for now.

Thank you for your reply x

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @ShelleyPru 

 

What were you doing before this issue started? 

 

It is either a hardware or software issue. Have you tried booting into recovery and them factory resetting? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I think I've found the problem. Samsung Health seemed to be updating all the the time. I switched it off and my phone is fine.......for now.

Thank you for your reply x