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09-12-2020 06:45 PM
I order for new SIM card , pay on go
since 2/12 , I didn’t receive it yet and I don’t know my reference number ? how I can track the order ??
10-12-2020 08:12 AM
Hi @MA2020
Welcome to the community.
SIM cards are sent through Royal Mail and typically arrive within 4 working days.
You should have received it by now. I'd recommend speaking to our Mobile Care team so that they can find out what's happened and organise a replacement.
Chris
