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my phone number transfer

Bumblebeer
Explorer

Hi, 

bought a new mobile into which my exixsting EE pay as you go SIM card does not fit. 

Went out and bought a new EE PAYG NANO sim card for the new phone. How can I transfer my Telephone number I have used for last 15 years to my new sim card?

pls help !!

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Bumblebeer   Just call customer services and request the number to be changed to the new SIM card.    What you should of done is requested a replacement SIM card.  You’ll now have a new EE account because of that new SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Bumblebeer   Just call customer services and request the number to be changed to the new SIM card.    What you should of done is requested a replacement SIM card.  You’ll now have a new EE account because of that new SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks Chris_B

I will go ahead and speak to them.