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23-05-2020 03:10 PM
upgrade phone on the 13th may money was taken and got my order number been over a week now and nothing any help on why this is ??
Solved! See the answer below or view the solution in context.
28-05-2020 12:35 PM
Yeah just called and it's over an hour wait on the line just annoying that money taken and number given but no phone 2 weeks now waiting checked the order status and keeps saying error
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23-05-2020 03:18 PM
Hi @John657
Have you checked EE order tracking?
https://myaccount.ee.co.uk/orderdetails
Thanks
23-05-2020 03:21 PM
yea have checked that just says sorry no tracking info at the moment just anoying as money was taken for the phone but no phone yet
24-05-2020 09:19 AM
Hi @John657,
Welcome to the EE community. 🙂
Which phone did you order?
James
24-05-2020 01:06 PM
s20+ was the phone ordered
24-05-2020 01:18 PM
Which colour and memory size?
24-05-2020 01:28 PM
was s20+ good as new 128gb cosmic black
24-05-2020 01:35 PM
It looks like that model is in stock. Please get in touch with Customer Care so we can check the status of your order.
25-05-2020 10:45 AM
How do I get in contact with customer service not really had any issues with ee be for untill now
25-05-2020 12:56 PM
You can find our contact information on the get in touch help page, @John657.
Chris
