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iphone 12 pro max

jane12345
Established Contributor
Established Contributor

hi i ordered a iphone 12 pro max graphite 128gb yesterday on the phone it says phone will be delivered today but tracking doesent work and i havent had a text from dpd either can someone help find out about my delivery thanx also the upfront money was taken from my account the same time as my order was done over the phone im hearing alot of bad things about advisors lying about stock ? hope this isnt true 

38 REPLIES 38
jane12345
Established Contributor
Established Contributor

iphone 12 pro max 128gb graphite yesterday the reason i ordered that one is because the adviser said it was in stock gfor delivery today

James_B
EE Community Manager
EE Community Manager

Hi @jane12345,

 

Please get in touch with Customer Care if you'd like to switch to a phone that is available for immediate dispatch.

 

Thanks

 

James

jane12345
Established Contributor
Established Contributor

yeh thanks for replys i just spoke to cs and changed to iphone 12  pro max 256gb silver which is in stock and will come tomorrow or friday so lets see if it happens ill let u guys no if i get the delivery text thanks again 

Katie_B
EE Community Support Team

Hi @jane12345

 

Thanks for letting us know. 

 

I hope you love your new phone once it arrives. 

 

Take care, 

 

Katie 🙂

Cloud09
Valued Contributor
Valued Contributor

I sincerely hope you get it @jane12345 . It would seem odd that I ordered exactly the same at the end of November and am still waiting. I hope you haven't been told porkies again.

 

I have no problem with waiting, as don't most people, as long as we're honestly told what the situation is. It's this mis-management of expectations I object to.

jane12345
Established Contributor
Established Contributor

yeh no tex with delivery date yet if it doesent come tonite with the delivery date then it wont come tomorrow either so fingers crossed but at least that model is still showing in stock but the more the hours pass i will be losing hope of getting it tomorrow

Cloud09
Valued Contributor
Valued Contributor

Yup. I had an email last week to say it was on the way but 7 days later no SMS. 

jane12345
Established Contributor
Established Contributor

yeh its crazy if they told us we would have to wait 30 days or so that would be fine its the not knowing thats  the disapointing bit plus im dying on getting my hands on it also lets hope we get it soon 

jane12345
Established Contributor
Established Contributor

well it appears it wont be here today no text from dpd the new number is showing up in my account and i can anytime upgrade in 14 days lol its a joke 

jane12345
Established Contributor
Established Contributor

update well there is great news for me live chat is now working he told me my phone will be delivered today  he gave me the tracking number for dpd  heres what it said when i put the number in        

We have your parcel, and it's on its way to our Edinburgh depot

Your parcel is due for delivery Today.