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How to buy 24-hour Zone 1 pass before current pass ends

I’ve been looking for a solution for the past half an hour. My 7-Days Zone 1 pass ends tonight so I want to buy 24-hour Zone 1 passes for the remainder of my stay abroad. It looks like I can’t buy it until my current pass expire, but when it expires ...

rosak by • Investigator
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  • 3 replies
  • 0 Helpful

Upfront payments not being refunded

On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...

Why has EE Billed me twice in one month?

I have been charged twice for my broadband on 22 and the 30th April? They are exactly the same amount? I cannot call EE, as seems to be the only option, how do I get in contact via EE or other online ways to get this rectified?@CustomerService Thanks

Ps Portal hotspot android

Hi, I have recently bought a ps portal and it all works well with my home wifi  but when connecting to my mobile hotspot from my S24 ultra I can not access my playstation. I can play on the stream feature but when trying to connect to my ps5 it fails...

Full works,Is this correct?

I moved from BT to EE last October. I did so because their broadband checker showed 1.6gbps at my address. Couldn’t though as I wanted to keep the TV package. Been checking the upgrade page for a while. Always been Gigabit essentials and Gigabit all ...

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Direct debit.

Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...

Outrages roaming charges dialing 222 on Full Works plan

I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my...

ysette9 by • Investigator
  • 146 Views
  • 13 replies
  • 2 Helpful

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet 

No WiFi connection

I have an issue with my WiFi. It is connected fine according to EE. Yet it won't let me onto my WiFi. Says I have to contact my broadband provider. ( yes my bills have been paid) has anyone else had this issue? How was it resolved?

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