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21-05-2021 11:39 PM
The microphone on my iPhone XS no longer works so I am unable to make calls as nobody can hear me. How can I report this to EE so that I can order a replacement phone through the insurance scheme?
22-05-2021 08:38 AM
Hi @Daniel_Bates
Welcome to the community, sorry to hear about your phone.
Have you tried backing up your iPhone and restoring it to factory settings? It could be a software fault causing this, and that's a possible fix.
Chris
