iPhone XS microphone not working

Daniel_Bates
Visitor

‎21-05-2021 11:39 PM

The microphone on my iPhone XS no longer works so I am unable to make calls as nobody can hear me.  How can I report this to EE so that I can order a replacement phone through the insurance scheme? 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎22-05-2021 08:38 AM

Hi @Daniel_Bates

 

Welcome to the community, sorry to hear about your phone.

 

Have you tried backing up your iPhone and restoring it to factory settings? It could be a software fault causing this, and that's a possible fix.

 

Chris