iPhone 8 not updating

Nataliebartlett
Visitor

My iPhone 8 will not update. Saying not connected to the internet when it is. I can not make or receive calls or texts. No service at all other than over Wi-fi. I’ve turned on and off. Too worried to do a reset as the phones not been backed up. Can’t call EE as I’ve no service. TIA

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Nataliebartlett   Try a network reset on the device. This will not remove your information from the device.  You will have to put your WiFi passwords back on after this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Nataliebartlett   Try a network reset on the device. This will not remove your information from the device.  You will have to put your WiFi passwords back on after this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.