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iPhone 13

Zcharl
Investigator
Investigator

‎29-10-2021 03:23 PM

Hi,

 

could you please let me know when I can expect my upgrade?

 

I was told by customer service when I made the order it would be dispatched within 7-10 days. We are on day 10 but have had no sign of delivery soon.

 

Iphone 13 Pro 128gb sierra blue

Order made: 19th October

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎29-10-2021 03:28 PM

Hi @Zcharl 

 

Have you searched the forums as there are many threads regarding delays with iPhones.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Zcharl
Investigator
Investigator
In response to Northerner

‎29-10-2021 03:32 PM

Hey,

 

I have yes but I couldn’t see any updated threads for the Information I’m looking for

Thank you

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Zcharl

‎29-10-2021 03:36 PM

@Zcharl 

 

Really? There are many threads explaining the issues with iPhone deliveries.

 

There are no iphones and until EE receive a shipment or some stock then you will have to wait. You will need to keep checking EE order tracking:

 

https://myaccount.ee.co.uk/orderdetails

 

When your delivery is due you'll receive a text from DPD. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Zcharl
Investigator
Investigator
In response to Northerner

‎29-10-2021 03:44 PM

When I try to track my order it says ‘sorry, we cant show your order details right now’

 

I would keep track of it there if I could

 

Thanks

0 Helpful
Zcharl
Investigator
Investigator

‎01-11-2021 11:57 AM

Hi,

 

Could I request some help with this query please?

im just wondering when it’s likely to receive the upgrade as the website states it’s in stock for dispatch within 7-10 days but have yet to heard anything.

the tracking number I have been provided also doesn’t work

 

Thank you 

0 Helpful
Katie_B
EE Community Support Team
In response to Zcharl

‎01-11-2021 12:03 PM

Hello @Zcharl. 

 

Thanks for coming back to the community. 

 

I would recommend giving us a call on 150 so our customer care team can check the status of your order. 

 

Please be sure to keep us updated, 

 

Katie 🙂

 

0 Helpful
Zcharl
Investigator
Investigator
In response to Katie_B

‎12-11-2021 08:53 PM

Hi,

 

recieved my phone, 3 weeks later than specified. But, it was delivered to the wrong address without my knowledge as I’d never received notification to say it was on its way or anything. Not sure if this is an EE or DPD fault but either way it’s shocking. Thankfully it was sent to an address that an honest person lives in so they managed to get it to me. Never had an issue with EE before but this was unbelievable.

0 Helpful
Jon_K
Former EE Employee
In response to Zcharl

‎13-11-2021 08:43 AM

Hi @Zcharl.

 

Thanks for letting us know that you've received your phone.

 

I'm sorry to hear it was delivered to the wrong address, if you'd like this to be investigated further I'd recommend getting in touch with DPD so they can check to see what happened with the delivery.

 

Jon

0 Helpful