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iPhone 13 pro max

Ani6
Investigator
Investigator

‎04-12-2021 03:26 PM

Hiya, 

 

how come EE advertising when ordering a new iPhone 13 pro max dispatch usually within 7 days. Yet mine still isn’t dispatched? 

thank you 😊 

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎04-12-2021 03:28 PM

@Ani6  Usually doesn’t mean it will be.   While EE are receiving these in they just might not receive enough to met that 7 days. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ani6
Investigator
Investigator
In response to Chris_B

‎04-12-2021 03:31 PM

@Chris_B thank you for your quick response. Just wondered that’s all. When I ordered it said usually within 21 days and now 7. Hope I will get my phone soon. 🤞🏻 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Ani6

‎04-12-2021 03:33 PM

@Ani6  Try calling customer services as you might get more information on a expected delivery timeframe for your device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Alex2323
Contributor
Contributor

‎04-12-2021 04:09 PM

I ordered on the 14th November and still not received also 13 pro max 128gb gold 

0 Helpful
Ani6
Investigator
Investigator
In response to Chris_B

‎05-12-2021 08:13 AM

Quick update. Ive rang costumer service yesterday and the guy on the phone said he has no idea why it’s says dispatch usually within 7 days must be an error on the website lol I will just have to wait until next week and ring again. 

0 Helpful