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Community Activity
Resolved! Visual Voicemail
I’ve just renewed my EE mobile sim only plan and visual voicemail has been deactivated . I texted IPHONE VISUAL to 150 but haven’t received a response. The EE app wasn’t any help either. Does it take a day or so to receive a text response regardi...
not getting what is advertised
I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in firs...
Still waiting for replacement SIM – can't access number or request PAC
Hi everyone,I'm honestly losing patience at this point. I requested a replacement SIM from EE on 26th May, and it still hasn’t arrived. In the meantime, I’m completely stuck because: I have no access to my number, as the old SIM stopped working. The ...
Resolved! Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Netflix Activation not working
This is a long one!April 17th I upgraded to EE from BT via a BT guide to a broadband and TV package including TBT Sport. During this upgrade I was told and have email confirmation dated 17 April that Netflix was part of my TV bundle to avoid having t...
Resolved! EE Store - how to contact?
I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...
Wired connection slow to connect
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
Activating DiscoveryPlus
Please help as bought it to watch the downhill later today. When clicking in on the activate now button, it says “loading” then says it will take you to discoveryplus to create account etc, then rests back to the original activate now button - please...
Question
Question . How do I get my order number
Paid £15 for pack but it's missing after number transfer – can't make calls
Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...
