Community Activity

Pay as you go add ons

Evening,i am an ee pay as you go customer and i noticed when you call 150 to get data add ons the option has been removed.it says call or text options only.when you log onto the site..it only has option for a £20 data add on.you used to be able to pu...

EE TV Box Pro – IPC6023 Error Despite Full Troubleshooting

Hi all,I’m getting the IPC6023 error on my EE TV Box Pro, which I understand is related to multicast streaming.Here’s what I’ve tried so far:Restarted the EE TV Box Pro, EE Hub, and any related devicesChecked that all equipment is either EE or BT sup...

Thessalus by Investigator
  • 189 Views
  • 6 replies
  • 1 Helpful

EE box won’t play live TV

I’m having issues with EE TV box not playing live TV. I have EE TV box which does not have an aerial connection nor an ethernet cable connection. During the set up process the box 'found' 133 channels.I can view anything via my apps so obviously ther...

amyenj by Investigator
  • 39 Views
  • 2 replies
  • 0 Helpful

Router issues

After having 2x engineers call out today, after 3.30pm is. to check the router, stating there is no fault after the app found a fault 2days ago  , they supported me to change the router password on my device ,and logged into EE with new password on t...

Discovery plus error (-1102)

I have an EE contract with Discovery Plus. Everything was working fine, but recently this message has been appearing, even when I’m using mobile data only. Is there any solution or way to fix this?

IMG_1368.png

Resolved! Unlocking a device

Hi everyone - I have a Samsung device that is locked.  I started the unlocking process by pressing *#06#  to find my IMEI number which I then verified on the form.  I was then taken to a screen which gave me my unlock code which I  was told to keep h...

Floresque_0-1699308284788.png
Floresque by Investigator
  • 17250 Views
  • 43 replies
  • 15 Helpful

PUK Required

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I hav...

FScovo by Explorer
  • 755 Views
  • 4 replies
  • 1 Helpful

Resolved! SIM 1 not provisioned

Does anyone know how long it will take for my SIM card to be activated? The new SIM card I inserted into the Google Pixel Pro 9 isn't working. My old phone has lost connection moments after I activated the SIM card for my new phone online.