iPhone 12 pro

[ke11ie1456Ann]

How long does it take to get your pre order iPhone 12 pro? Will you get it on release date?? 

Will you get updates on delivery and be given a date on when you receive the phone? 

[Drewhl94]

It should have said when they expected you to get it when you preordered. If you preordered early. You should be getting it tomorrow and have a DPD notification by now. Try downloading the DPD app or using the tracking link in your confirmation text

[James_B]

Hi @ke11ie1456Ann,

Welcome to the EE Community. 🙂

Your delivery date will depend on which model you went for and when your order was placed.

You'll receive a text message from DPD with tracking details the day before delivery.

Thanks

James

[Waiting23]

Hi,

I placed an order on Wednesday and was told by ee it would be delivered on day of launch. Now, my order still says confirmed! When will i get an update on if my order has been dispatched?

[James_B]

Hi @Waiting23,

Welcome to the EE Community. 🙂

All pre-orders will be dispatched on a first come, first serve basis.

You'll get a text message from DPD with tracking details as soon as your delivery slot has been confirmed.

Thanks

James

[destefano98]

@James_B What you’ve just replied is nonsense 😂 I placed an order on Friday 1.27pm. But you guys messed up a bunch of orders. I know there’s people on other threads who’ve ordered the same model on Tuesday/Wednesday and have already received them this morning. “First come first serve” 🤣🤣

[James_B]

Hi @destefano98,

I can assure you that this is the case.

If you have any concerns about your particular order, please get in touch with Customer Care.

Thanks

James

[ke11ie1456Ann]

I completely agree. It say pre order on the website to get it on the 23rd of October. A bit disappointing that it could take a while. 

will EE update you so you even know if it’s on stock?? 

[ke11ie1456Ann]

How do you get in contact with customer care ?? 

[James_B]

Hi @ke11ie1456Ann,

Yes, you'll receive your tracking details once there is stock available to fulfil your order.

Please see our get in touch page for help with contacting Customer Care.

Thanks

James