iPhone 12 pro

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Jasmine259
Explorer

‎29-10-2021 12:14 PM

I completed an order for a pay monthly iPhone 12 Pro yesterday, they took my £30 upfront payment, then had an email telling me I had to phone to complete my order why is this? 

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Chris_B
EE Community Star
EE Community Star

‎29-10-2021 12:15 PM

@Jasmine259  Because they want to confirm this with you and until you call your order will not be processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎29-10-2021 12:15 PM

@Jasmine259  Because they want to confirm this with you and until you call your order will not be processed. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Jasmine259
Explorer
In response to Chris_B

‎29-10-2021 12:16 PM

Does this mean my credit check has passed then? They just want to confirm it’s me placing the order? 

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Northerner
EE Community Star
EE Community Star

‎29-10-2021 12:17 PM

Hi @Jasmine259 

 

The @Chris_B ,is correct but to add EE are having issues with their CS phone lines so you might need to call later or tomorrow. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.