iPhone 12 pro waiting for dispatch
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26-11-2020 09:00 AM
I ordered my new iPhone 12 pro 2 weeks a go. I was told it will be with me within 14 days. I’m now on the 13th day of waiting and am yet to Receive a dispatch time. Will I get my phone on time or not?
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26-11-2020 11:39 AM
Hi @LW271298.
Welcome to the community.
Have you tried tracking your order using our online order tracker?
DPD will send you a text when your order is out for delivery.
Jon
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26-11-2020 11:39 AM
Hi @LW271298.
Welcome to the community.
Have you tried tracking your order using our online order tracker?
DPD will send you a text when your order is out for delivery.
Jon
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26-11-2020 11:48 AM
Of course I’ve used the tracker. I was told that I’d get my phone within 14 days which is looking highly unlikely.
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26-11-2020 12:17 PM
Thanks @LW271298.
If the tracker isn't giving you any up to date information, I'd recommend getting in touch with our Customer Care team so they can look into your account.
Jon
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26-11-2020 04:14 PM
Don’t get your hopes up mate. I ordered mine 3 weeks ago tomorrow and was told 14 days....
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28-11-2020 09:44 AM - edited 28-11-2020 10:06 AM
This article, published on Nov 9, best explains the delay on iPhone 12 Pro deliveries.
Other 12 models will probably be affected by this too, though the model/colour choice will likely affect supply levels/delivery times, IMHO.
Think we'll be in for a long wait and having just spoken to O2, it's the same story there.
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28-11-2020 01:43 PM
Today is the 14th day where i’m supposed to be receiving my phone, i have not got any information or updates about my tracking number no nothing. Am i supposed to call up or am i just supposed to sit here and wait ??
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28-11-2020 01:54 PM
I ordered my 12 pro 4 weeks ago today and still waiting on it being sent. Been given the run around by customer services so many times it’s untrue. Form being told they had a delivery of 280 phones last week and 109 people were ahead of me so I should get the phone. Nope that never happened
im beginning to think this is a lost cause and I’d be quicker paying off my contract and reading in my phone to Apple and getting it that way as their delivery time is quicker than EE
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28-11-2020 02:21 PM
I’m in the same boat. I contacted EE and was told that it was a 14 working day wait for the phone due to Apple not having the stock. However, my partner ordered the exact same phone from Vodaphone a week AFTER I ordered mine from EE and she revived her phone 3 days after she ordered it...
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28-11-2020 02:42 PM
I’m now into my 4th week and having spoke to cs yesterday they still don’t know when they are getting a delivery
