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27-11-2020 07:33 PM
I ordered my new phone on 19th November and at the time of ordering it said out of stock but expected dispatch within 28 days.
Today my order went from “back log confirmed” to “on track” but I honestly don’t think it’ll be here by 17th December with the problems everyone is having.
I asked EE if everything is on track but they said they don’t know when they will be in stock again. How can they give a 28 day timescale when they don’t even know when it’ll be back in stock?!
28-11-2020 11:43 AM
Hi @Gemma55512,
The delivery estimate you were given is based on the most up to date stock forecasts.
You'll receive a text message from DPD as soon as your phone is dispatched.
Thanks
James