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iPhone 12 pro delay

Jayb9
Investigator
Investigator

‎05-11-2020 02:44 PM

Any chance anyone can help me .

ordered a iPhone 12 pro 128gb graphite on the 23rd of October.

got told 2 weeks delivery and my status on the track app changed from expected delivery 3rd-6th of nov.

now it’s changed again to confirmed delivery 

0 Helpful
32 REPLIES 32
Robert6803
Contributor
Contributor
In response to Robert6803

‎19-11-2020 06:24 AM - last edited on ‎19-11-2020 07:58 AM by EE Community Manager

Can you help me with information about my iPhone 12 pro , as I ordered it on the 23 rd off October and I still do not have phone I can’t get any information about delivery date and have been to shop twice but they have no answers. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Robert6803

‎19-11-2020 08:01 AM

Hi @Robert6803,

 

Which model did you order?

 

Thanks

 

James

0 Helpful
Robert6803
Contributor
Contributor
In response to James_B

‎19-11-2020 08:10 AM

Hi James , ordered the iPhone 12 pro , colour pacific blue, I have been very patient but every time I get told a date for delivery it has never arrived 

0 Helpful
Robert6803
Contributor
Contributor
In response to Robert6803

‎19-11-2020 08:12 AM

128gb 

0 Helpful
gurpreettaqk123
Established Contributor
Established Contributor
In response to Robert6803

‎19-11-2020 10:30 AM

Hi 

 

this is getting ridiculous now. Ordered iPhone pro gold 256gb on the 26th Oct. had a delivery estimated for 18th - 23rd nov and then on the 18th it changed to awaiting confirmation 

 

spoke to someone from the CS team and they told me my phone was in stock and I’ll get it in the next couple of days. Tracker hasn’t changed. Spoke to CS team to tell me my phone isn’t even in stock

 

its coming almost to a month and there’s no sign of the iPhone. EE How much long do we have to wait for our phones 

kieran_hathway
Valued Contributor
Valued Contributor
In response to gurpreettaqk123

‎20-11-2020 11:08 AM

I ordered the same day but with a different colour and storage size!

 

I had the exact same where it said delivery estimated for 18th-23rd Nov and then on the 18th it changed to awaiting confirmation. I was confused as I didn't think I'd receive that if the phone wasn't in stock!

0 Helpful
Matioks
Investigator
Investigator
In response to Jayb9

‎22-11-2020 12:45 PM

Did you receive your device bro ?!

gurpreettaqk123
Established Contributor
Established Contributor
In response to Matioks

‎22-11-2020 12:46 PM

My order had changed last night to order expected dispatch in 24 hours but no confirmed delivery date as of yet 

0 Helpful
Robert6803
Contributor
Contributor
In response to Matioks

‎22-11-2020 01:53 PM

Matioks , I have received my iPhone , but I was told it is 28 days from when you placed your order I hope this helps you or you have your phone 

0 Helpful
Matioks
Investigator
Investigator
In response to Robert6803

‎22-11-2020 07:27 PM

Hi nice to hear you got your phone it’s been 27th day today and my status changed to dispatch expected in the next 24hr let’s see was yours exactly within the 28days ?

0 Helpful