The EE Community

Apply to have a mobile phone mast installed

Hi,  Wanting to find out how a small business would go about appyling to have a phone mast installed on private land?   

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Convert from monthly contract to pay as you go porting number

Hello I have been leaving abroad for quite some time and been paying for a monthly EE SIM, which I use only to receive text from my UK bank. Instead of cancelling my contract (first option) could you kindly tell me whether I could 'downgrade' to a PA...

USB Printer Sharing

Hi. I have just signed up with EE. I have an HP Color LaserJet printer connected to my Smart Hub 3A. I wish to print from my desktop computer connected to the Hub via WiFi. How do I turn on USB Printing Sharing on my Hub?

Change my portable router password

I let my neighbour log into my portable wifi router for an emergency but now I think they are using it all the time.  How do I change the password from the default one inside the lid or is there a way of managing devices.  I’ve tried clicking manage ...

New Signup delay still waiting since the 26/03 and cant see order details now

Hey i was wondering if anyone else is having an issue with seeing their order details mine just shows service unavailable for the past 4 days. I signed up on the 17th March with one touch from VM and on the 23rd the OpenReach team did internal wiring...

Landline problem

Our landline is not ringing it’s going straight to voicemail, I have switched the voicemail off but has made no difference …..any ideas ?

App doesn’t work ever, it’s been 2 years at least!

I never get to view my bill or check my contract because the app has never worked and I’ve been with you more than 2 years. I won’t go into the shop ever again because I had such terrible service and was lied to and conned by them when I took out my ...

Remote issues

I have just switched to EETV.  Having set up the TV Pro box, the remote does not stay connected to my Hisense TV.  I have followed the instructions online to reset and re-pair the remote numerous times but it only seems to control the volume for a fe...