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iPhone 12 Pro Max - Order Status

naishyadav
Investigator
Investigator

I ordered the iPhone 12 Pro Max 128GB Silver. It was out of stock when I ordered but the operator said it'll be with me in 7 days as they expect a dispatch within that time. For that reason, I early upgraded but cannot find any sort of order confirmation or status update? He said I'd find information in orders but I was not given any order number of any sorts. So I literally have no way of checking up on the order.

15 REPLIES 15
James_B
EE Community Manager
EE Community Manager

Hi @naishyadav,

 

When did you place your order?

 

Thanks

 

James

Friday 20th November. I was told 7 days and I am happy with that but I have not received a confirmation email of any sorts for the upgrade, neither does my account online reflect anything. 

James_B
EE Community Manager
EE Community Manager

Hi @naishyadev,

 

Your My EE account won't show your new plan until your phone is dispatched.

 

You'll receive a text message with your tracking reference number as soon as your order is dispatched.

 

Hope this helps.

 

James

But I didn't receive any confirmation email for my upgrade? Also, is the 7-day timeline still I check? Because otherwise, I'll have to pay another month of the bill and it doesn't seem fair as otherwise, I would have upgraded later with a reduced early fee!

Christopher_G
EE Community Support Team

Yes, the delivery guidance is still to expect delivery within 7 days, @nasihyadav.

 

If you would like to discuss your individual order or account, I'd recommend giving us a call on 150.

 

Chris

Hi 

I ordered a new iPhone 12 Pro 5G 256GB on 30th October2020.I was promised in 21 days .Even after 26 days I don't have any updates. Except  everything is in order!!!!Any idea what's happening?

Christopher_G
EE Community Support Team

Which colour did you choose, @tom-378?

 

Chris

I ordered a Pacific Blue

Christopher_G
EE Community Support Team

Thanks @tom-378

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 256GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible.

 

We are sorry for the delay.

 

Chris