iPhone 11 pro delivery time

[phypmat97]

Hi there,

I called the upgrade team and got a great deal then took that deal to a store where I completed the purchase. Paid for an early upgrade and an extra cost for the phone. It's been two weeks and I've not had any information on when I will be getting my phone. Is anyone able to tell me when I can expect my phone? 

Kind regards

[Leanne_T]

Evening @phypmat97

Welcome to the community 🙂

Have you spoken to the store to see if they have an update for you?

What size and colour, iPhone 11 Pro did you order?

Speak soon 🙂

Leanne.

[phypmat97]

Hi Leanne, 

thanks for the reply. Yes I spoke to them today and they have no idea. 

I wanted the 64gb space grey or green however when I spoke with the upgrades team originally on the phone, they mistakenly built me a package for the white/silver iPhone. When I tried to change it in store they were unable, so it seems I’m stuck with the white one.

[Leanne_T]

Hi there @phypmat97

Thanks for the quick reply.

If the order was originally placed with our Mobile Care team, I would suggest giving them a call on 150, they will be able to check the order for you.

Let me know how you get on 🙂

Leanne

[phypmat97]

I did that already and they told me to contact the shop I fulfilled the order in. Hence my dilemma. Any thoughts? 

[Katie_B]

Good Afternoon @phypmat97.

Did you receive an order number?

If yes, you can track your order using the online tracker.

Speak shortly, 

Katie 🙂