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iPhone 11 delivery (new)

Shauna8
Visitor

‎09-10-2021 07:16 AM

Hi, 

I ordered my upgrade a week ago. Just a new iPhone 11 NC 64GB Black. It has been on order confirmed since I ordered it, but hasn’t moved. No expected delivery date etc. Can I have a rough guide as to when the phone will be in stock and when I can expect to receive it please? 

Thanks 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎09-10-2021 07:23 AM

@Shauna8  You’ll have to call customer services for that, this public forum doesn’t have access to your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎09-10-2021 09:02 AM

Hi there @Shauna8

 

Thanks for coming to the community. 

 

This model is showing, 'available to order, usually despatched within 21 days' 

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way. 

 

Thanks 🙂

 

Leanne.

 

 

ShellC
Visitor

‎14-11-2021 07:05 PM

Hi, how long did you have to wait? ive been waiting just over a week for mine

Thanks

0 Helpful
Jon_K
Former EE Employee
In response to ShellC

‎15-11-2021 08:01 AM

Hi @ShellC.

 

Welcome to the community.

 

What colour and memory size iPhone 11 did you order?

 

Have you checked our online order tracker for an update?

 

Jon

0 Helpful