For up-to-date information and comments, search the EE Community or start a new topic. |
19-09-2019 06:25 AM
Hi,
I ordered both the watch and iPhone 11 pro (both upgrades from my current phone and watch) but have not received an order confirmation email for either product?
Albeit, I do have 'order numbers' which do not work in the 'Online Order tracker'
Am I to expect the products tomorrow or will there be a delay in stock?
Any help appreciated
Kyle
19-09-2019 09:21 AM
Hi @kylefair1985,
Welcome to the EE Community.
How did you place your order?
If it's going to arrive tomorrow, you'll receive a text message from DPD before 8PM today with tracking information.
Thanks
James
19-09-2019 09:24 AM
Hi James
Thanks for the update - I was just concerned that I hadn't received the email confirmations from EE
I'll wait (impatiently) for DPD lol
Many thanks
Kyle
19-09-2019 09:25 AM
Oh sorry, and both ordered over the phone by calling EE
Both order numbers begin with a '024'
19-09-2019 09:30 AM
Hi @kylefair1985,
Don't worry, if you ordered over the phone, your pre-order will be in place and ready to go when stock arrives.
I'd also recommend downloading the DPD app which will notify you when they collect your order.
Hope this helps. 🙂
James
19-09-2019 09:31 AM
It does
Thanks James
19-09-2019 09:33 AM