I placed and order on Saturday the 5th for an IPad Air 10.9 inch and when i try to track my order i get this reply
"Sorry, we can't show your order details right now.
Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."
I haven’t heard anything from EE, can somebody please let me know what’s going on with my order.
Considering the order was made in December 8th would have expected to hear from you by now. As I said there has been no contact or information. You have put a solved sticker on my post, that is certainly not the case as far as I am concerned.
I'm sorry to hear the team haven't been in touch yet. You will be contacted soon. If you would like to speak to someone about your order now, please get in touch with Customer Care.
The solution marked is a reply to the community member who started this thread.
Hi I got the following text from EE in Saturday the 19th of December.
“Hi from EE. Unfortunately due to delays in shipment from our manufacturer, we aren't able to deliver your pre-ordered iPad before Christmas. We're really sorry and want to assure you that we're doing everything we can to get your iPad delivered as soon as possible. As a gesture of goodwill we will apply a £25 one off credit to your EE account. Thanks for your patience and sorry for any inconvenience caused.”
I have had my monthly Bill today and the £25 credit hasn’t been deducted. How to I claim this.
