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29-11-2021 02:21 PM
Hi I ordered an iPad 2021 on 1st nov and haven’t heard anything since it says delivered within 28 days but now it has gone out of stock online I need it for Christmas any ideas what is happening?
30-11-2021 04:41 PM
I’ve sorted it now but the order number I’ve been given isn’t coming up on the tracker?
30-11-2021 04:45 PM
this keeps coming up
30-11-2021 04:46 PM
Hi @Amyh24.
What happens when you try to track using the EE online order tracker?
As soon as your order is ready for delivery you will be notified.
Katie.
30-11-2021 04:47 PM
30-11-2021 04:47 PM
It tells me ‘sorry You can’t track this order type yet’
30-11-2021 04:51 PM
Have you recently made a change to the order @Amyh24?
Once your order progresses the order tracker will be updated.
Katie.
30-11-2021 04:53 PM
Yes I’ve changed it over to a different iPad today. I’ve not had any conformation after being on the phone for an hour and 40mins. It’s been a nightmare. Is there anyway you can get me an email confirmation of my new order?
30-11-2021 04:55 PM
Hi @Amyh24.
We have no access to your account here on the community.
Did you receive a new order number? your previous order number will now be cancelled.
Katie.
30-11-2021 05:00 PM
I was given a new order number over the phone, but I’ve not had any email confirmation. The new order number is the one that tells me it cannot be tracked at the moment
30-11-2021 05:01 PM
@Amyh24 An order number is not a tracking number, you get a tracking number when a device has been allocated to you.