how do remove content lock on mobile broadband payg

pwb
Visitor

‎26-08-2019 11:32 AM

I have removed content lock on my mobile phone.easily done on 150 with a credit card.but I cannot find a way to remove it on mobile broadband payg.any ideas?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-08-2019 11:41 AM

Hi @pwb 

 

Log into your MyEE app and remove content lock. 

 

HOW DO I TURN ON PARENTAL CONTROLS / CONTENT LOCK ON MY DEVICE?

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎26-08-2019 02:08 PM

Why can't you do it on the MBB device the same way as you did for your phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team
In response to XRaySpeX

‎27-08-2019 07:46 AM

Good Morning @pwb. 

 

Thanks for coming to the community. 

 

Have you been able to remove the content lock by following the advice provided?

 

Speak soon, 

 

Katie 🙂