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GarethJohn7777
Visitor

‎29-03-2021 07:32 PM

Ive recently lost my phone and upgraded theyve  sent the phone with no sim

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-03-2021 09:38 PM

Hi @GarethJohn7777 

 

Did EE say they would send another SIM out? 

 

You will need to contact EE on Skype or via live chat and ask about the SIM. Seems strange if they haven't sent one. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎30-03-2021 07:51 AM

Hi @GarethJohn7777,

 

Welcome to the EE Community. 🙂

 

When did you report your phone lost? When we blacklisted your phone and cancelled your old SIM, a new one would have been posted out to you. This would normally be delivered within 2-5 working days.

 

James

0 Helpful