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help bt sport shared sim

karenmorton1
Visitor

‎20-10-2021 09:41 PM

I have a sim only account which has myself and my son included. out of contract recently so upgraded to benefit of BT sport for  son.  guy in shop didn't tell me the bt sport would be put on my phone not my sons!!!! 55 Minutes on hold over phone to be told it can't be changed.  feel completely lied to.  stuck with bt sport for 2 years that I don't watch. and have to pay extra now for my son to get it.   any help greatly appreciated 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2021 10:00 PM - edited ‎20-10-2021 10:01 PM

All add-ons & extras are per device/mobile no. Only data is giftable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎21-10-2021 08:38 AM

Hi @karenmorton1

 

Welcome to the community.

 

I'd recommend popping back into the store to discuss this with them. Hopefully they can find a resolution for you.

 

Let us know how you get on.


Chris

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