help bt sport shared sim
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20-10-2021 09:41 PM
I have a sim only account which has myself and my son included. out of contract recently so upgraded to benefit of BT sport for son. guy in shop didn't tell me the bt sport would be put on my phone not my sons!!!! 55 Minutes on hold over phone to be told it can't be changed. feel completely lied to. stuck with bt sport for 2 years that I don't watch. and have to pay extra now for my son to get it. any help greatly appreciated
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20-10-2021 10:00 PM - edited 20-10-2021 10:01 PM
All add-ons & extras are per device/mobile no. Only data is giftable.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-10-2021 08:38 AM
Welcome to the community.
I'd recommend popping back into the store to discuss this with them. Hopefully they can find a resolution for you.
Let us know how you get on.
Chris
