galaxy watch keeps resetting

[pagandrs11]

galaxy watch keeps resetting, happens at least 3 times aweek, resets back to factory settings

[Katie_B]

Good Evening @pagandrs11. 

Thanks for coming to the community. 

What model is the watch?

Did you purchase this directly?

Katie.

[pagandrs11]

its the watch on my account, its on contract with you

[Christopher_G]

Sorry, @pagandrs11

I'd recommend speaking to our Tech Gurus so that they can run a diagnostic test on it.

Let us know how you get on.

Chris