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galaxy watch keeps resetting

pagandrs11
Explorer

‎29-05-2020 02:10 PM

galaxy watch keeps resetting, happens at least 3 times aweek, resets back to factory settings

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎29-05-2020 04:58 PM

Good Evening @pagandrs11. 

 

Thanks for coming to the community. 

 

What model is the watch?

 

Did you purchase this directly?

 

Katie.

0 Helpful
pagandrs11
Explorer
In response to Katie_B

‎30-05-2020 12:05 PM

its the watch on my account, its on contract with you
0 Helpful
Christopher_G
EE Community Support Team
In response to pagandrs11

‎30-05-2020 02:35 PM

Sorry, @pagandrs11

 

I'd recommend speaking to our Tech Gurus so that they can run a diagnostic test on it.

 

Let us know how you get on.

 

Chris

0 Helpful