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ee voicemail

rayboy68
Investigator
Investigator

Hi everyone,

 

Im new her so Hope you're all well and staying safe.

I could do with a bit of help if you would be so kind.

I received a voicemail today but only had my galaxy watch on but was unable to access the voicemail, the watch is new and this is the first time I have used it, I can do everything else but not voicemail, just said that it wasn't set up for it, any suggestions would be greatly appreciated.

Thanks Ray.

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@rayboy68  if it’s possible I have a feeling you need to set up a pin to access your voicemail from any device that is not your phone.    Calling your voicemail by holding down the number 1 key on the phone dial pad will access your voicemail and you’ll have to listen to the options given so you can setup a voicemail pin. 

 

  • call your voicemail (press and hold 1)
  • skip to the main menu by pressing *
  • select option 3 – settings and features menu.
  • select option 3 – change your PIN.
  • enter a new PIN, then press # to save.

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks Chris_B that certainly makes sense so I will give it a try, thank you for your input.

I've tried today what Chris_B suggested but it didn't work, just told me I didn't have voicemail activated on my account but obviously thats not true as I have. 

Katie_B
EE Community Support Team

Hello @rayboy68

 

Thanks for letting us know. 

 

Are you aware if the voicemail shows on your phone?

 

Speak soon, 

 

Katie.

Hi Katie_B 

No it doesn't show on my phone when I try to connect to voicemail on my watch.

Sorry for the delayed reply.

James_B
EE Community Manager
EE Community Manager

Hi @rayboy68,

 

I've asked our devices team to check if Voicemail is supported on your watch.

 

I'll get back to you as soon as I get a response.

 

Thanks

 

James

Thanks James I appreciate that.

Hopefully will be sorted soon.