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17-11-2020 08:35 PM
Hi everyone,
Im new her so Hope you're all well and staying safe.
I could do with a bit of help if you would be so kind.
I received a voicemail today but only had my galaxy watch on but was unable to access the voicemail, the watch is new and this is the first time I have used it, I can do everything else but not voicemail, just said that it wasn't set up for it, any suggestions would be greatly appreciated.
Thanks Ray.
17-11-2020 08:42 PM
@rayboy68 if it’s possible I have a feeling you need to set up a pin to access your voicemail from any device that is not your phone. Calling your voicemail by holding down the number 1 key on the phone dial pad will access your voicemail and you’ll have to listen to the options given so you can setup a voicemail pin.
17-11-2020 08:53 PM
Thanks Chris_B that certainly makes sense so I will give it a try, thank you for your input.
19-11-2020 08:21 PM
I've tried today what Chris_B suggested but it didn't work, just told me I didn't have voicemail activated on my account but obviously thats not true as I have.
20-11-2020 08:05 AM
Hello @rayboy68.
Thanks for letting us know.
Are you aware if the voicemail shows on your phone?
Speak soon,
Katie.
27-11-2020 11:25 PM
Hi Katie_B
No it doesn't show on my phone when I try to connect to voicemail on my watch.
Sorry for the delayed reply.
28-11-2020 02:05 PM
Hi @rayboy68,
I've asked our devices team to check if Voicemail is supported on your watch.
I'll get back to you as soon as I get a response.
Thanks
James
28-11-2020 02:29 PM
Thanks James I appreciate that.
Hopefully will be sorted soon.