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ee contract

Benj_21_07
Investigator
Investigator

‎19-12-2020 02:03 PM

Hi there I've recently upgraded my phone to the iphone 12 pro max on the 15th december and i forgot to put a discount code in and was wondering if i could apply it now?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎19-12-2020 02:20 PM

Too late! Discount codes may only be applied at PoS at the time of buying a new contract or upgrading. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Benj_21_07
Investigator
Investigator
In response to XRaySpeX

‎19-12-2020 02:30 PM

I got told you have up to 5 days after you upgrade? 

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XRaySpeX
EE Community Star
EE Community Star
In response to Benj_21_07

‎19-12-2020 02:48 PM - edited ‎19-12-2020 02:50 PM

No, you don't! You could cancel within the cooling-off period & re-order with voucher.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Benj_21_07
Investigator
Investigator
In response to XRaySpeX

‎19-12-2020 03:28 PM

how do i go about cancelling my contract? do i have to ring up?

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Benj_21_07

‎19-12-2020 03:30 PM

How do I cancel a contract within 14 days online?

 
To cancel a contract by email:

Fill in our cancellation form and email channel.returns@ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Benj_21_07
Investigator
Investigator
In response to XRaySpeX

‎19-12-2020 03:35 PM

Thank you

0 Helpful
Christopher_G
EE Community Support Team
In response to Benj_21_07

‎20-12-2020 08:26 AM

Hi @Benj_21_07

 

Welcome to the community.

 

What kind of discount was it? Was it a Perk discount?

 

Chris

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