I order an iPhone 12 pro max 128GB in silver on 30 November. I was promised it would be dispatcher within 14 days and that I would definately have it by 14 December.
EE failed to deliver on this promise that they made when I upgraded. I was told it might take another week or so last Sunday (13 Dec) as it can take up to 28 days (even though I was promised 14 days). Another week has now passed and I’ve still
got no phone.
This morning I got a text to say it’s going to arrive on 16 JANUARY!! So I wasted even more time on the phone asking how EE can fail so badly and deliver it a month later than promised.
The manager I spoke to did not care one bit and even tried to tell me it was my fault because I had originally ordered a iPhone 12 pro on 29 October and after waiting 4 weeks and it still not arriving I cancelled and re ordered a 12 pro max. They had given me £30 for failing to deliver my original order within 28 days. Rather than accept they have failed to deliver on a promise another time she then turned around and said if your not happy that you’ve still not received it would you like me to remove the £30 credit we had applied to your account
I am absolutely disgusted with the service. I had 5 lines with EE and have been a customer with T mobile for 20 years.
EE does not value customers at all and won’t take responsibility for over promising and failing to deliver. A month and a half wait on a phone that should have been dispatched within 14 days is outrageous. I am totally dis satisfied with The way I have been treated by EE and I think I will have to move my 5 lines over to Vodafone as they will appreciate my custom and loyalty
