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download speed - 4g EE home router 2

Stepsend36
Investigator
Investigator

‎13-01-2021 05:54 PM

Hi,

 

I've just had a private engineer visit my property as I though our PC was not working as it should be.... he completed a speed test on our internet and the download speed from my 4G EE Router 2 is a dreadful 988.10 KBPS and upload is 373.87 KBPS....

When I did the EE coverage checker it said I would be able to get 31 MB/S !!!  with the Router 2... I'm paying £40 a month.

 

Can  anyone suggest how I can resolve the issue? is it the router ?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎13-01-2021 08:07 PM

Do your own speedtest.


Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Stepsend36
Investigator
Investigator

‎13-01-2021 08:15 PM

Hi

I will try that but when the engineer carried out the test the router and Pc where connected via the Ethernet.

0 Helpful
martinmcd21
Established Contributor
Established Contributor

‎15-01-2021 01:37 PM

position your router beside a window.

wardi
Star Contributor
Star Contributor
In response to martinmcd21

‎15-01-2021 03:52 PM

Stepsend36.. if you can, tether your phone to the PC via USB to temporarily use as the router.  Turn off/disconnect the 4GEE router.  Then do a speed test - your phone pulls it's data signal from the same mast as the router.  If you get a much better speed with the phone connected it suggests the router may have a problem.  If the speed is similarly poor with the phone it suggests you have a weak signal or reception problem.  However

this would also have affected your mobile reception quite drastically.

0 Helpful