degraded service after cancelling my contract

[Casbury67]

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From the day that EE received my cancellation request I have been having issues from no internet, failed DNS, EE TV box freezing and EE TV box being so slow it takes over ten minutes to change the channel.

These issues did not happen until the cancellation request so this is a new issue.

It seems to me that I am being punished for leaving there service which to me is very poor practice, and in breach of my consumer rights as a paying customer.

I have been a broadband, TV customer for 3 years this time round and was only changing due to getting a much better deal elsewhere, I have been an EE / Orange mobile customer since the start of Orange over 25 years ago (As a former network engineer, I build a large part of your network) which after this treatment may change my mind in staying much longer.

My partner is with another provider currently and is due an upgrade soon which up until now was going to put her on EE with me.

Can someone answer me why this is happening and if this behavior is going to continue until my cancellation date.  

[XRaySpeX]

Sorry, but can you run the TBB speedtest I requested? It not so much the speeds that are informative but the shape.

It's worth a try to get round the DNS issue by switching the DNS in the router away from EE's ones to Manual with 1 of these public DNS:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Cloudflare DNS	1.1.1.1 & 1.0.0.1 
Norton DNS:	198.153.192.40 & 198.153.194.40 

[Casbury67]

Hi there,

It allowed me to run that speed test this time, please see screen shot below, 

[Ee_isntGood]

How did you fix it 

[Leanne_T]

Hi @Ee_isntGood

Thanks for coming to the community. 

Have you cancelled your broadband contract? 

Leanne 🙂

[Ee_isntGood]

I cancelled my phone contract. They now took my service. 

[Leanne_T]

Hi @Ee_isntGood

When did you cancel? 

Do you have a mobile or home broadband account? 

Leanne.