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19-12-2021 02:26 PM
Greetings, I have a question for you, why did you take my first bill of December 2021 from my account 2 times?
19-12-2021 03:29 PM
Hi @MrMehmed94
Welcome to the EE community
Unfortunately there is no account access on this public forum, so you will need to call EE C/S on 150 from your mobile to resolve this issue.
That said, it's worth being aware of the Direct Debit guarantee which promises a "full & immediate refund if a payment is taken in error" should C/S not be able to rectify any errors.
19-12-2021 03:43 PM
Hi @MrMehmed94 ,
If you check your bill, have you been debited twice the amount exact to the penny?
Usually the automated systems will only raise one debit a month so if you see two separate lines on your statement, it may be worth double checking by contacting EE.
19-12-2021 03:50 PM - edited 19-12-2021 03:51 PM
You wouldn't by chance have paid your bill directly yourself whilst having a DD in operation? That could be 1 explanation of how your bill came to be taken twice from your bank account.