add-on did not work

Chalen
Visitor

‎06-09-2021 10:00 PM

  • Hi, I bought the add-on 3GB data (7days) £6 packages on my EE app, it did show that I got the add on on my package but apparently on my usage it did not add in and I can not use the Internet 
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1 REPLY 1
Leanne_T
EE Community Support Team

‎07-09-2021 08:30 AM

Hi @Chalen

 

Thanks for coming to the community. 

 

If you visit add-on.ee.co.uk and view your data history, is the data add-on showing? 

 

Thanks 🙂

 

Leanne.

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