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Error in EE app

Darksythe1
Visitor

‎06-09-2021 06:30 PM

Why does the app still show my old mobile device when i log in, i upgraded to the S21 ultra about a month ago but it still says Note 10 at the top of the app. Can this get updated please. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-09-2021 09:41 PM

@Darksythe1  This is updated via you using the device and the my EE app on a cellular connection.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Chris_B

‎06-09-2021 10:33 PM

Usually take about 2-3 days of using My EE on your data connection for it to update

0 Helpful
Leanne_T
EE Community Support Team

‎07-09-2021 08:15 AM

Morning @Darksythe1

 

Thanks for coming to the community.

 

This will update for you in due course if you continue to log into the My EE app on the EE network.

 

Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app or your plan allowance. 

 

Leanne.

0 Helpful