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access denied to sky.com

geve
Investigator
Investigator

‎10-09-2020 05:46 PM

Why do I get access denied when trying to sign into my sky.com account via 4G ee wifi?

 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎10-09-2020 06:02 PM

@geve   Are you using the correct password and email address?  As there is no reason why this is happening. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
geve
Investigator
Investigator
In response to Chris_B

‎10-09-2020 06:09 PM

I dont even get chance to enter it,  Works when I use BT Wifi? 

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to geve

‎10-09-2020 06:21 PM

@geve Sounds like sky are not accepting the connection as EE are not stopping this.    The sky website loads fine for me on cellular and EE broadband.    Your EE router is just using a SIM card that you use in a phone so get you access the site via a EE phone if you have one that is ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2020 06:31 PM

It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful