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Wrong case and screen protector delivered

Pieman67691
Investigator
Investigator

‎09-08-2019 09:22 PM

Not very happy as upgraded to s10 5g ,got insurance and was offered free case and screen protector on the day .Had to call to confirm cover/case only to come home tonight to the s10 case and cover .how do i get replacement asap as i cant use new phone till then considering my occupation 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎09-08-2019 09:37 PM

Hi @Pieman67691 

 

You will need to call 150 tomorrow and speak to CS. 

 

Or you could buy a better one from Amazon. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Pieman67691
Investigator
Investigator
In response to Northerner

‎09-08-2019 09:46 PM

Thanks for reply ...just frustrating as i was looking forward to using it
...knowing my luck id drop the phone if i didnt have a case ...though after
seeing the case given your probably right on getting a better one
0 Helpful