Wrong case and screen protector delivered

Pieman67691
Investigator
Investigator

‎09-08-2019 09:22 PM

Not very happy as upgraded to s10 5g ,got insurance and was offered free case and screen protector on the day .Had to call to confirm cover/case only to come home tonight to the s10 case and cover .how do i get replacement asap as i cant use new phone till then considering my occupation 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎09-08-2019 09:37 PM

Hi @Pieman67691 

 

You will need to call 150 tomorrow and speak to CS. 

 

Or you could buy a better one from Amazon. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Pieman67691
Investigator
Investigator
In response to Northerner

‎09-08-2019 09:46 PM

Thanks for reply ...just frustrating as i was looking forward to using it
...knowing my luck id drop the phone if i didnt have a case ...though after
seeing the case given your probably right on getting a better one
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