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Wont let me get ear buds plus

Brownie1988_mb
Explorer

I wanted buy Samsung ear buds plus on pay monthly But it's saying I can't cause I need to be in my 1st 17 months of my contract. I have been with EE for a year. 

4 REPLIES 4
BrendonH
Community Hero
Community Hero

How many months you have left? I believe you need to have at least 11 months left on your contract.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

I am just on a pay monthly as I paid for my phone outright, so I switched over in store just under a year back to keep my phone. All I wanna be able to do is get the Buds. My bill payment is never late or anything like that,

So you are on a sim only.

 

How many months left?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

@Brownie1988_mb , I would suggest you speak to customer service , but you need to have been with EE for 17 months before you can have add on, but customer service are the ones, who should be able to let you know and help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.