Phone not dispatched.

[Henryuk]

I ordered an iPhone 11 Pro Max, 2 days ago. I was told it would be dispatched within 24 hours, and I have not received any dispatch info 2 days after ordering. The phone is in stock.

As well as this, I paid £100 upfront for the phone, and this hasn't been taken out my account yet? does this money need to be taken out before the item can be dispatched?

Can anyone help? 🙂

[Katie_B]

Good Morning @Henryuk. 

Thanks for ordering with us. 

Has the £100 upfront cost now left your account?

Have you received any more information regarding your order?

Katie 🙂

[Henryuk]

Hi Kate.

No money has come out of my account yet, neither did I receive a dispatch email!

thanks😊

[Katie_B]

Thanks for getting back to me @Hernyuk, I hope you had a great weekend. 

Are you able to track your order online using the online tracker?

Speak soon, 

Katie 🙂

[Henryuk]

Hi kate! 

yes I have tried the order tracker several times, it just reads a message saying can’t show details right now, but I’ll be updated when the item is dispatched.

I ordered the phone 4 days ago now and it has yet to be dispatched 

[Katie_B]

Thanks so much for getting back to me @Henryuk. 

I have sent you a private message, please take a look and get back to me. 

Katie